DECODE: Operational Excellence—Improving Customer Experience with GenAI
Since last year, generative AI has swiftly evolved from being a buzzword to scripting success stories for businesses. According to a recent survey, implementing generative AI at scale can increase productivity by 30% to 50%, with 95% of global customer service leaders expecting AI bots to handle customer interactions within the next three years. In the first episode of the five-part webinar series, expert leaders will touch upon AI’s potential to achieve operational excellence and improve customer experience. It will be led by industry leaders Kiran Kuppili, Executive Director & Head of Institutional Banking Group and Payments, DBS Tech India, and Bala Natarajan, VP of generative AI and analytics at Capgemini, India. With over 28 years of experience in data analytics, AI/ML, and business process management, Natarajan leads a team of 3,500 professionals. He advises global enterprises on leveraging AI for transformation and developing data monetisation models. Natarajan will be joined by Kiran Kuppili, who has over 20 years of experience in banking IT across the US, European, and Asian markets. He has driven innovation and efficiency as the lead for a Conversational AI platform and continues to leverage emerging technologies to propel the digital transformation of DBS Bank. This webinar will mark the beginning of our five-part webinar series with subject matter experts from various industries ready to inspire professionals and cultivate curiosity in the field of data science and AI. REGISTER NOW: LINK What Will You Learn? Personalised Customer Engagement: Generative AI can be responsibly trained to leverage customer data to create responses tailored to individual preferences and needs, making them more personalised. Enhanced Efficiency: By automating interactions and using data-driven insights, businesses can gain higher levels of efficiency in their customer service operations. Who Should Attend? Whether you’re looking to enhance your understanding of AI’s role in operational excellence, or seeking to upskill in ML, cloud, and data analytics, this series offers a wealth of knowledge from top experts in the field for you to gain an insightful learning experience. Join us for these engaging sessions to stay ahead of the curve in AI innovation and discover how the technology can drive business success and improve customer experiences. Register now to secure your spot and be part of the conversation that is shaping the future of AI in business. REGISTER NOW: LINK About DBS Tech India DBS Tech India, formerly known as DBS Asia Hub 2 Pvt. Ltd, was established in 2016 as the bank’s first offshore technology development center in Hyderabad, India. As an integral part of DBS’ long-term strategy operating as a development center of excellence and innovation, we strive to transform the future of banking through experimentation and growth as we stay committed in building a better tomorrow for our customers, and the world. In line with DBS Bank’s vision of being a #differentkindofbank, we are more than just a technology hub, always believing that technology is business and business is technology. With over 4000 techies collaborating as one team, we are stepping upwards to a new future and fuelling the next wave of digital transformation as a World-Class Engineering Organisation to deliver superior cutting-edge technologies and solutions.
Scheduled for August 9 from 3.30 pm to 4.30 pm, the webinar will focus on ‘Operational Excellence—Improving Customer Experience with GenAI’, powered by DBS Tech India.
Scheduled for August 9 from 3.30 pm to 4.30 pm, the webinar will focus on ‘Operational Excellence—Improving Customer Experience with GenAI’, powered by DBS Tech India.
["AI (Artificial Intelligence)"]
["data science", "API", "AI", "ML", "Git", "RAG", "analytics", "generative AI", "GAN", "R", "AI (Artificial Intelligence)"]
["AI", "ML", "data science", "analytics", "generative AI", "RAG", "R", "Git", "API", "GAN"]
Vidyashree is enthusiastic about investigative journalism. Now trying to explore how AI solves for all.