Conversational AI platform Uniphore raises USD 400 Mn in Series E, becomes unicorn
Uniphore, a conversational automation platform, has raised USD 400 million in a Series E. The company is currently valued at USD 2.5 billion. The funding round was led by NEA, a global capital venture firm. March Capital and other existing Uniphore investors participated in the round. The company will use fresh funds to extend its technology and market leadership by leveraging voice AI, computer vision and tonal emotion. The company also plans to expand its business operations in North America, Europe and Asia Pacific regions. “Understanding conversations and the data and insights derived from them is essential to every business. Our conversational automation engine has been delivering powerful and innovative solutions to help enterprises not just survive but thrive amidst all the demands placed on them by customers. It is an incredibly exciting time to be in this industry and at Uniphore, with a rapidly growing customer base and unparalleled talent joining our leadership team and board of directors,”said Umesh Sachdev, CEO and co-founder, Uniphore. The market for automating enterprise conversations has picked up as companies have recognised the impact of positive customer interactions on their brand image and customer loyalty. Many businesses have adopted artificial intelligence and automation to create smooth and frictionless customer experiences.
The company plans to expand its business operations in North America, Europe and Asia Pacific regions.
The company plans to expand its business operations in North America, Europe and Asia Pacific regions.
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["AI", "artificial intelligence", "computer vision", "RAG", "R", "API", "automation", "funding", "programming_languages:R", "ai_applications:computer vision"]
Sharath is an ardent believer in the ‘Transhumanism’ movement. Anything and everything about technology excites him. At Analytics India Magazine, he writes about artificial intelligence, cybersecurity and the impact these emerging technologies have on day-to-day human lives. When not working on a story, he spends his time reading tech novels and watching sci-fi movies and series.