Google announces cloud contact center AI platform
Google has unveiled a cloud contact center AI platform, an expansion to Contact center AI. The new cloud contact center AI platform brings together the advantages of AI, cloud scalability, multi-experience capabilities, and tight integration with customer relationship management (CRM) platforms to unify sales, marketing, and support teams around data across the customer journey. Google Cloud’s Contact Center AI leverages AI to scale contact center interactions while maintaining a high level of customer satisfaction. The Contact Center AI Platform is purpose-built for customer relationship management, enriching personalised customer experiences across your brand, whether delivered through a virtual agent, a human agent, or a combination of both Contact Center AI allows to orchestrate the customer journey by creating modern experiences that can be embedded in their chosen channels with mobile/web software developer kits (SDKs), compatible with iOS and Android. It lets you manage multiple channels without pivoting across voice, SMS, and chat support.
Contact Center AI is already making a difference for our customers such as OneUnited Bank, Fitbit, etc.
Contact Center AI is already making a difference for our customers such as OneUnited Bank, Fitbit, etc.
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A writer by passion, Kartik strives to get a deep understanding of AI, Data analytics and its implementation on all walks of life. As a Senior Technology Journalist, Kartik looks forward to writing about the latest technological trends that transform the way of life!