Daily Papers

Finetuning large language models inflates the costs of NLU applications and remains the bottleneck of development cycles. Recent works in computer vision use data pruning to reduce training time. Pruned data selection with static methods is based on a score calculated for each training example prior to finetuning, which involves important computational overhead. Moreover, the score may not necessarily be representative of sample importance throughout the entire training duration. We propose to address these issues with a refined version of dynamic data pruning, a curriculum which periodically scores and discards unimportant examples during finetuning. Our method leverages an EL2N metric that we extend to the joint intent and slot classification task, and an initial finetuning phase on the full train set. Our results on the GLUE benchmark and four joint NLU datasets show a better time-accuracy trade-off compared to static methods. Our method preserves full accuracy while training on 50% of the data points and reduces computational times by up to 41%. If we tolerate instead a minor drop of accuracy of 1%, we can prune 80% of the training examples for a reduction in finetuning time reaching 66%.

Many crowdsourced NLP datasets contain systematic gaps and biases that are identified only after data collection is complete. Identifying these issues from early data samples during crowdsourcing should make mitigation more efficient, especially when done iteratively. We take natural language inference as a test case and ask whether it is beneficial to put a linguist `in the loop' during data collection to dynamically identify and address gaps in the data by introducing novel constraints on the task. We directly compare three data collection protocols: (i) a baseline protocol, (ii) a linguist-in-the-loop intervention with iteratively-updated constraints on the task, and (iii) an extension of linguist-in-the-loop that provides direct interaction between linguists and crowdworkers via a chatroom. The datasets collected with linguist involvement are more reliably challenging than baseline, without loss of quality. But we see no evidence that using this data in training leads to better out-of-domain model performance, and the addition of a chat platform has no measurable effect on the resulting dataset. We suggest integrating expert analysis during data collection so that the expert can dynamically address gaps and biases in the dataset.

We present NLU++, a novel dataset for natural language understanding (NLU) in task-oriented dialogue (ToD) systems, with the aim to provide a much more challenging evaluation environment for dialogue NLU models, up to date with the current application and industry requirements. NLU++ is divided into two domains (BANKING and HOTELS) and brings several crucial improvements over current commonly used NLU datasets. 1) NLU++ provides fine-grained domain ontologies with a large set of challenging multi-intent sentences, introducing and validating the idea of intent modules that can be combined into complex intents that convey complex user goals, combined with finer-grained and thus more challenging slot sets. 2) The ontology is divided into domain-specific and generic (i.e., domain-universal) intent modules that overlap across domains, promoting cross-domain reusability of annotated examples. 3) The dataset design has been inspired by the problems observed in industrial ToD systems, and 4) it has been collected, filtered and carefully annotated by dialogue NLU experts, yielding high-quality annotated data. Finally, we benchmark a series of current state-of-the-art NLU models on NLU++; the results demonstrate the challenging nature of the dataset, especially in low-data regimes, the validity of `intent modularisation', and call for further research on ToD NLU.

Task-oriented dialogue (TOD) systems have been applied in a range of domains to support human users to achieve specific goals. Systems are typically constructed for a single domain or language and do not generalise well beyond this. Their extension to other languages in particular is restricted by the lack of available training data for many of the world's languages. To support work on Natural Language Understanding (NLU) in TOD across multiple languages and domains simultaneously, we constructed MULTI3NLU++, a multilingual, multi-intent, multi-domain dataset. MULTI3NLU++ extends the English-only NLU++ dataset to include manual translations into a range of high, medium and low resource languages (Spanish, Marathi, Turkish and Amharic), in two domains (banking and hotels). MULTI3NLU++ inherits the multi-intent property of NLU++, where an utterance may be labelled with multiple intents, providing a more realistic representation of a user's goals and aligning with the more complex tasks that commercial systems aim to model. We use MULTI3NLU++ to benchmark state-of-the-art multilingual language models as well as Machine Translation and Question Answering systems for the NLU task of intent detection for TOD systems in the multilingual setting. The results demonstrate the challenging nature of the dataset, particularly in the low-resource language setting.

Prompt tuning is an efficient solution for training large language models (LLMs). However, current soft-prompt-based methods often sacrifice multi-task modularity, requiring the training process to be fully or partially repeated for each newly added task. While recent work on task vectors applied arithmetic operations on full model weights to achieve the desired multi-task performance, a similar approach for soft-prompts is still missing. To this end, we introduce Task Prompt Vectors, created by element-wise difference between weights of tuned soft-prompts and their random initialization. Experimental results on 12 NLU datasets show that task prompt vectors can be used in low-resource settings to effectively initialize prompt tuning on similar tasks. In addition, we show that task prompt vectors are independent of the random initialization of prompt tuning on 2 different language model architectures. This allows prompt arithmetics with the pre-trained vectors from different tasks. In this way, we provide a competitive alternative to state-of-the-art baselines by arithmetic addition of task prompt vectors from multiple tasks.

Large Language Models (LLMs) have recently become proficient in addressing complex tasks by utilizing their rich internal knowledge and reasoning ability. Consequently, this complexity hinders traditional input-focused explanation algorithms for explaining the complex decision-making processes of LLMs. Recent advancements have thus emerged for self-explaining their predictions through a single feed-forward inference in a natural language format. However, natural language explanations are often criticized for lack of faithfulness since these explanations may not accurately reflect the decision-making behaviors of the LLMs. In this work, we introduce a generative explanation framework, xLLM, to improve the faithfulness of the explanations provided in natural language formats for LLMs. Specifically, we propose an evaluator to quantify the faithfulness of natural language explanation and enhance the faithfulness by an iterative optimization process of xLLM, with the goal of maximizing the faithfulness scores. Experiments conducted on three NLU datasets demonstrate that xLLM can significantly improve the faithfulness of generated explanations, which are in alignment with the behaviors of LLMs.

We present results from a large-scale experiment on pretraining encoders with non-embedding parameter counts ranging from 700M to 9.3B, their subsequent distillation into smaller models ranging from 17M-170M parameters, and their application to the Natural Language Understanding (NLU) component of a virtual assistant system. Though we train using 70% spoken-form data, our teacher models perform comparably to XLM-R and mT5 when evaluated on the written-form Cross-lingual Natural Language Inference (XNLI) corpus. We perform a second stage of pretraining on our teacher models using in-domain data from our system, improving error rates by 3.86% relative for intent classification and 7.01% relative for slot filling. We find that even a 170M-parameter model distilled from our Stage 2 teacher model has 2.88% better intent classification and 7.69% better slot filling error rates when compared to the 2.3B-parameter teacher trained only on public data (Stage 1), emphasizing the importance of in-domain data for pretraining. When evaluated offline using labeled NLU data, our 17M-parameter Stage 2 distilled model outperforms both XLM-R Base (85M params) and DistillBERT (42M params) by 4.23% to 6.14%, respectively. Finally, we present results from a full virtual assistant experimentation platform, where we find that models trained using our pretraining and distillation pipeline outperform models distilled from 85M-parameter teachers by 3.74%-4.91% on an automatic measurement of full-system user dissatisfaction.

The rapid growth of model scale has necessitated substantial computational resources for fine-tuning. Existing approach such as Low-Rank Adaptation (LoRA) has sought to address the problem of handling the large updated parameters in full fine-tuning. However, LoRA utilize random initialization and optimization of low-rank matrices to approximate updated weights, which can result in suboptimal convergence and an accuracy gap compared to full fine-tuning. To address these issues, we propose LoLDU, a Parameter-Efficient Fine-Tuning (PEFT) approach that significantly reduces trainable parameters by 2600 times compared to regular PEFT methods while maintaining comparable performance. LoLDU leverages Lower-Diag-Upper Decomposition (LDU) to initialize low-rank matrices for faster convergence and orthogonality. We focus on optimizing the diagonal matrix for scaling transformations. To the best of our knowledge, LoLDU has the fewest parameters among all PEFT approaches. We conducted extensive experiments across 4 instruction-following datasets, 6 natural language understanding (NLU) datasets, 8 image classification datasets, and image generation datasets with multiple model types (LLaMA2, RoBERTa, ViT, and Stable Diffusion), providing a comprehensive and detailed analysis. Our open-source code can be accessed at https://github.com/SKDDJ/LoLDU{https://github.com/SKDDJ/LoLDU}.

Despite the progress made in recent years in addressing natural language understanding (NLU) challenges, the majority of this progress remains to be concentrated on resource-rich languages like English. This work focuses on Persian language, one of the widely spoken languages in the world, and yet there are few NLU datasets available for this rich language. The availability of high-quality evaluation datasets is a necessity for reliable assessment of the progress on different NLU tasks and domains. We introduce ParsiNLU, the first benchmark in Persian language that includes a range of high-level tasks -- Reading Comprehension, Textual Entailment, etc. These datasets are collected in a multitude of ways, often involving manual annotations by native speakers. This results in over 14.5k new instances across 6 distinct NLU tasks. Besides, we present the first results on state-of-the-art monolingual and multi-lingual pre-trained language-models on this benchmark and compare them with human performance, which provides valuable insights into our ability to tackle natural language understanding challenges in Persian. We hope ParsiNLU fosters further research and advances in Persian language understanding.

Recent language models have shown remarkable performance on natural language understanding (NLU) tasks. However, they are often sub-optimal when faced with ambiguous samples that can be interpreted in multiple ways, over-confidently predicting a single label without consideration for its correctness. To address this issue, we propose a novel self-knowledge distillation method that enables models to learn label distributions more accurately by leveraging knowledge distilled from their lower layers. This approach also includes a learning phase that re-calibrates the unnecessarily strengthened confidence for training samples judged as extremely ambiguous based on the distilled distribution knowledge. We validate our method on diverse NLU benchmark datasets and the experimental results demonstrate its effectiveness in producing better label distributions. Particularly, through the process of re-calibrating the confidence for highly ambiguous samples, the issue of over-confidence when predictions for unseen samples do not match with their ground-truth labels has been significantly alleviated. This has been shown to contribute to generating better distributions than the existing state-of-the-art method. Moreover, our method is more efficient in training the models compared to the existing method, as it does not involve additional training processes to refine label distributions.

Natural Language Understanding (NLU) models can be trained on sensitive information such as phone numbers, zip-codes etc. Recent literature has focused on Model Inversion Attacks (ModIvA) that can extract training data from model parameters. In this work, we present a version of such an attack by extracting canaries inserted in NLU training data. In the attack, an adversary with open-box access to the model reconstructs the canaries contained in the model's training set. We evaluate our approach by performing text completion on canaries and demonstrate that by using the prefix (non-sensitive) tokens of the canary, we can generate the full canary. As an example, our attack is able to reconstruct a four digit code in the training dataset of the NLU model with a probability of 0.5 in its best configuration. As countermeasures, we identify several defense mechanisms that, when combined, effectively eliminate the risk of ModIvA in our experiments.

Large Language Models (LLMs) often generate inconsistent responses when prompted with semantically equivalent paraphrased inputs. Recently, activation steering, a technique that modulates LLMs' behaviours by adjusting their latent representations during inference time, has been explored to improve the semantic consistency of LLMs. However, these methods typically operate at the model component level, such as layer hidden states or attention head outputs. They face a challenge due to the ``polysemanticity issue'', where the model components of LLMs typically encode multiple entangled features, making precise steering difficult. To address this challenge, we drill down to feature-level representations and propose LF-Steering, a novel activation steering approach to precisely identify latent feature representations responsible for semantic inconsistency. More specifically, our method maps the hidden states of the relevant transformer layer into a sparsely activated, high-dimensional feature space based on a sparse autoencoder (SAE), ensuring model steering based on decoupled feature representations with minimal interference. Comprehensive experiments on NLU and NLG datasets demonstrate the effectiveness of our method in enhancing semantic consistency, resulting in significant performance gains for various NLU and NLG tasks.

A central question in natural language understanding (NLU) research is whether high performance demonstrates the models' strong reasoning capabilities. We present an extensive series of controlled experiments where pre-trained language models are exposed to data that have undergone specific corruption transformations. These involve removing instances of specific word classes and often lead to non-sensical sentences. Our results show that performance remains high on most GLUE tasks when the models are fine-tuned or tested on corrupted data, suggesting that they leverage other cues for prediction even in non-sensical contexts. Our proposed data transformations can be used to assess the extent to which a specific dataset constitutes a proper testbed for evaluating models' language understanding capabilities.

Laws and their interpretations, legal arguments and agreements\ are typically expressed in writing, leading to the production of vast corpora of legal text. Their analysis, which is at the center of legal practice, becomes increasingly elaborate as these collections grow in size. Natural language understanding (NLU) technologies can be a valuable tool to support legal practitioners in these endeavors. Their usefulness, however, largely depends on whether current state-of-the-art models can generalize across various tasks in the legal domain. To answer this currently open question, we introduce the Legal General Language Understanding Evaluation (LexGLUE) benchmark, a collection of datasets for evaluating model performance across a diverse set of legal NLU tasks in a standardized way. We also provide an evaluation and analysis of several generic and legal-oriented models demonstrating that the latter consistently offer performance improvements across multiple tasks.

Traditional toxicity detection models have focused on the single utterance level without deeper understanding of context. We introduce CONDA, a new dataset for in-game toxic language detection enabling joint intent classification and slot filling analysis, which is the core task of Natural Language Understanding (NLU). The dataset consists of 45K utterances from 12K conversations from the chat logs of 1.9K completed Dota 2 matches. We propose a robust dual semantic-level toxicity framework, which handles utterance and token-level patterns, and rich contextual chatting history. Accompanying the dataset is a thorough in-game toxicity analysis, which provides comprehensive understanding of context at utterance, token, and dual levels. Inspired by NLU, we also apply its metrics to the toxicity detection tasks for assessing toxicity and game-specific aspects. We evaluate strong NLU models on CONDA, providing fine-grained results for different intent classes and slot classes. Furthermore, we examine the coverage of toxicity nature in our dataset by comparing it with other toxicity datasets.

Modern ML systems ingest data aggregated from diverse sources, such as synthetic, human-annotated, and live customer traffic. Understanding which examples are important to the performance of a learning algorithm is crucial for efficient model training. Recently, a growing body of literature has given rise to various "influence scores," which use training artifacts such as model confidence or checkpointed gradients to identify important subsets of data. However, these methods have primarily been developed in computer vision settings, and it remains unclear how well they generalize to language-based tasks using pretrained models. In this paper, we explore the applicability of influence scores in language classification tasks. We evaluate a diverse subset of these scores on the SNLI dataset by quantifying accuracy changes in response to pruning training data through random and influence-score-based sampling. We then stress-test one of the scores -- "variance of gradients" (VoG) from Agarwal et al. (2022) -- in an NLU model stack that was exposed to dynamic user speech patterns in a voice assistant type of setting. Our experiments demonstrate that in many cases, encoder-based language models can be finetuned on roughly 50% of the original data without degradation in performance metrics. Along the way, we summarize lessons learned from applying out-of-the-box implementations of influence scores, quantify the effects of noisy and class-imbalanced data, and offer recommendations on score-based sampling for better accuracy and training efficiency.

Nowadays, dialogue systems are used in many fields of industry and research. There are successful instances of these systems, such as Apple Siri, Google Assistant, and IBM Watson. Task-oriented dialogue system is a category of these, that are used in specific tasks. They can perform tasks such as booking plane tickets or making restaurant reservations. Shopping is one of the most popular areas on these systems. The bot replaces the human salesperson and interacts with the customers by speaking. To train the models behind the scenes of these systems, annotated data is needed. In this paper, we developed a dataset of dialogues in the Persian language through crowd-sourcing. We annotated these dialogues to train a model. This dataset contains nearly 22k utterances in 15 different domains and 1061 dialogues. This is the largest Persian dataset in this field, which is provided freely so that future researchers can use it. Also, we proposed some baseline models for natural language understanding (NLU) tasks. These models perform two tasks for NLU: intent classification and entity extraction. The F-1 score metric obtained for intent classification is around 91% and for entity extraction is around 93%, which can be a baseline for future research.

Natural language inference (NLI) and semantic textual similarity (STS) are key tasks in natural language understanding (NLU). Although several benchmark datasets for those tasks have been released in English and a few other languages, there are no publicly available NLI or STS datasets in the Korean language. Motivated by this, we construct and release new datasets for Korean NLI and STS, dubbed KorNLI and KorSTS, respectively. Following previous approaches, we machine-translate existing English training sets and manually translate development and test sets into Korean. To accelerate research on Korean NLU, we also establish baselines on KorNLI and KorSTS. Our datasets are publicly available at https://github.com/kakaobrain/KorNLUDatasets.

The field of natural language processing (NLP) has seen remarkable advancements, thanks to the power of deep learning and foundation models. Language models, and specifically BERT, have been key players in this progress. In this study, we trained and introduced two new BERT models using Persian data. We put our models to the test, comparing them to seven existing models across 14 diverse Persian natural language understanding (NLU) tasks. The results speak for themselves: our larger model outperforms the competition, showing an average improvement of at least +2.8 points. This highlights the effectiveness and potential of our new BERT models for Persian NLU tasks.

Data-to-text (D2T) generation is a crucial task in many natural language understanding (NLU) applications and forms the foundation of task-oriented dialog systems. In the context of conversational AI solutions that can work directly with local data on the user's device, architectures utilizing large pre-trained language models (PLMs) are impractical for on-device deployment due to a high memory footprint. To this end, we propose TrICy, a novel lightweight framework for an enhanced D2T task that generates text sequences based on the intent in context and may further be guided by user-provided triggers. We leverage an attention-copy mechanism to predict out-of-vocabulary (OOV) words accurately. Performance analyses on E2E NLG dataset (BLEU: 66.43%, ROUGE-L: 70.14%), WebNLG dataset (BLEU: Seen 64.08%, Unseen 52.35%), and our Custom dataset related to text messaging applications, showcase our architecture's effectiveness. Moreover, we show that by leveraging an optional trigger input, data-to-text generation quality increases significantly and achieves the new SOTA score of 69.29% BLEU for E2E NLG. Furthermore, our analyses show that TrICy achieves at least 24% and 3% improvement in BLEU and METEOR respectively over LLMs like GPT-3, ChatGPT, and Llama 2. We also demonstrate that in some scenarios, performance improvement due to triggers is observed even when they are absent in training.

Personal assistants, automatic speech recognizers and dialogue understanding systems are becoming more critical in our interconnected digital world. A clear example is air traffic control (ATC) communications. ATC aims at guiding aircraft and controlling the airspace in a safe and optimal manner. These voice-based dialogues are carried between an air traffic controller (ATCO) and pilots via very-high frequency radio channels. In order to incorporate these novel technologies into ATC (low-resource domain), large-scale annotated datasets are required to develop the data-driven AI systems. Two examples are automatic speech recognition (ASR) and natural language understanding (NLU). In this paper, we introduce the ATCO2 corpus, a dataset that aims at fostering research on the challenging ATC field, which has lagged behind due to lack of annotated data. The ATCO2 corpus covers 1) data collection and pre-processing, 2) pseudo-annotations of speech data, and 3) extraction of ATC-related named entities. The ATCO2 corpus is split into three subsets. 1) ATCO2-test-set corpus contains 4 hours of ATC speech with manual transcripts and a subset with gold annotations for named-entity recognition (callsign, command, value). 2) The ATCO2-PL-set corpus consists of 5281 hours of unlabeled ATC data enriched with automatic transcripts from an in-domain speech recognizer, contextual information, speaker turn information, signal-to-noise ratio estimate and English language detection score per sample. Both available for purchase through ELDA at http://catalog.elra.info/en-us/repository/browse/ELRA-S0484. 3) The ATCO2-test-set-1h corpus is a one-hour subset from the original test set corpus, that we are offering for free at https://www.atco2.org/data. We expect the ATCO2 corpus will foster research on robust ASR and NLU not only in the field of ATC communications but also in the general research community.

Zero-shot text classification (0Shot-TC) is a challenging NLU problem to which little attention has been paid by the research community. 0Shot-TC aims to associate an appropriate label with a piece of text, irrespective of the text domain and the aspect (e.g., topic, emotion, event, etc.) described by the label. And there are only a few articles studying 0Shot-TC, all focusing only on topical categorization which, we argue, is just the tip of the iceberg in 0Shot-TC. In addition, the chaotic experiments in literature make no uniform comparison, which blurs the progress. This work benchmarks the 0Shot-TC problem by providing unified datasets, standardized evaluations, and state-of-the-art baselines. Our contributions include: i) The datasets we provide facilitate studying 0Shot-TC relative to conceptually different and diverse aspects: the ``topic'' aspect includes ``sports'' and ``politics'' as labels; the ``emotion'' aspect includes ``joy'' and ``anger''; the ``situation'' aspect includes ``medical assistance'' and ``water shortage''. ii) We extend the existing evaluation setup (label-partially-unseen) -- given a dataset, train on some labels, test on all labels -- to include a more challenging yet realistic evaluation label-fully-unseen 0Shot-TC (Chang et al., 2008), aiming at classifying text snippets without seeing task specific training data at all. iii) We unify the 0Shot-TC of diverse aspects within a textual entailment formulation and study it this way. Code & Data: https://github.com/yinwenpeng/BenchmarkingZeroShot

This work focuses on leveraging and selecting from vast, unlabeled, open data to pre-fine-tune a pre-trained language model. The goal is to minimize the need for costly domain-specific data for subsequent fine-tuning while achieving desired performance levels. While many data selection algorithms have been designed for small-scale applications, rendering them unsuitable for our context, some emerging methods do cater to language data scales. However, they often prioritize data that aligns with the target distribution. While this strategy may be effective when training a model from scratch, it can yield limited results when the model has already been pre-trained on a different distribution. Differing from prior work, our key idea is to select data that nudges the pre-training distribution closer to the target distribution. We show the optimality of this approach for fine-tuning tasks under certain conditions. We demonstrate the efficacy of our methodology across a diverse array of tasks (NLU, NLG, zero-shot) with models up to 2.7B, showing that it consistently surpasses other selection methods. Moreover, our proposed method is significantly faster than existing techniques, scaling to millions of samples within a single GPU hour. Our code is open-sourced (Code repository: https://anonymous.4open.science/r/DV4LLM-D761/ ). While fine-tuning offers significant potential for enhancing performance across diverse tasks, its associated costs often limit its widespread adoption; with this work, we hope to lay the groundwork for cost-effective fine-tuning, making its benefits more accessible.

Pretrained language models (PLMs) have demonstrated remarkable performance in various natural language processing tasks: Unidirectional PLMs (e.g., GPT) are well known for their superior text generation capabilities; bidirectional PLMs (e.g., BERT) have been the prominent choice for natural language understanding (NLU) tasks. While both types of models have achieved promising few-shot learning performance, their potential for zero-shot learning has been underexplored. In this paper, we present a simple approach that uses both types of PLMs for fully zero-shot learning of NLU tasks without requiring any task-specific data: A unidirectional PLM generates class-conditioned texts guided by prompts, which are used as the training data for fine-tuning a bidirectional PLM. With quality training data selected based on the generation probability and regularization techniques (label smoothing and temporal ensembling) applied to the fine-tuning stage for better generalization and stability, our approach demonstrates strong performance across seven classification tasks of the GLUE benchmark (e.g., 72.3/73.8 on MNLI-m/mm and 92.8 on SST-2), significantly outperforming zero-shot prompting methods and achieving even comparable results to strong few-shot approaches using 32 training samples per class.

We present Belebele, a multiple-choice machine reading comprehension (MRC) dataset spanning 122 language variants. Significantly expanding the language coverage of natural language understanding (NLU) benchmarks, this dataset enables the evaluation of text models in high-, medium-, and low-resource languages. Each question is based on a short passage from the Flores-200 dataset and has four multiple-choice answers. The questions were carefully curated to discriminate between models with different levels of general language comprehension. The English dataset on its own proves difficult enough to challenge state-of-the-art language models. Being fully parallel, this dataset enables direct comparison of model performance across all languages. We use this dataset to evaluate the capabilities of multilingual masked language models (MLMs) and large language models (LLMs). We present extensive results and find that despite significant cross-lingual transfer in English-centric LLMs, much smaller MLMs pretrained on balanced multilingual data still understand far more languages. We also observe that larger vocabulary size and conscious vocabulary construction correlate with better performance on low-resource languages. Overall, Belebele opens up new avenues for evaluating and analyzing the multilingual capabilities of NLP systems.

XNLI is a popular Natural Language Inference (NLI) benchmark widely used to evaluate cross-lingual Natural Language Understanding (NLU) capabilities across languages. In this paper, we expand XNLI to include Basque, a low-resource language that can greatly benefit from transfer-learning approaches. The new dataset, dubbed XNLIeu, has been developed by first machine-translating the English XNLI corpus into Basque, followed by a manual post-edition step. We have conducted a series of experiments using mono- and multilingual LLMs to assess a) the effect of professional post-edition on the MT system; b) the best cross-lingual strategy for NLI in Basque; and c) whether the choice of the best cross-lingual strategy is influenced by the fact that the dataset is built by translation. The results show that post-edition is necessary and that the translate-train cross-lingual strategy obtains better results overall, although the gain is lower when tested in a dataset that has been built natively from scratch. Our code and datasets are publicly available under open licenses.

Research interest in task-oriented dialogs has increased as systems such as Google Assistant, Alexa and Siri have become ubiquitous in everyday life. However, the impact of academic research in this area has been limited by the lack of datasets that realistically capture the wide array of user pain points. To enable research on some of the more challenging aspects of parsing realistic conversations, we introduce PRESTO, a public dataset of over 550K contextual multilingual conversations between humans and virtual assistants. PRESTO contains a diverse array of challenges that occur in real-world NLU tasks such as disfluencies, code-switching, and revisions. It is the only large scale human generated conversational parsing dataset that provides structured context such as a user's contacts and lists for each example. Our mT5 model based baselines demonstrate that the conversational phenomenon present in PRESTO are challenging to model, which is further pronounced in a low-resource setup.

Developing AI systems that operate effectively across languages while remaining culturally grounded is a long-standing challenge, particularly in low-resource settings. Synthetic data provides a promising avenue, yet its effectiveness in multilingual and multicultural contexts remains underexplored. We investigate the creation and impact of synthetic, culturally contextualized datasets for Indian languages through a bottom-up generation strategy that prompts large open-source LLMs (>= 235B parameters) to ground data generation in language-specific Wikipedia content. This approach complements the dominant top-down paradigm of translating synthetic datasets from high-resource languages such as English. We introduce Updesh, a high-quality large-scale synthetic instruction-following dataset comprising 9.5M data points across 13 Indian languages, encompassing diverse reasoning and generative tasks with an emphasis on long-context, multi-turn capabilities, and alignment with Indian cultural contexts. A comprehensive evaluation incorporating both automated metrics and human annotation across 10k assessments indicates that generated data is high quality; though, human evaluation highlights areas for further improvement. Additionally, we perform downstream evaluations by fine-tuning models on our dataset and assessing the performance across 15 diverse multilingual datasets. Models trained on Updesh consistently achieve significant gains on generative tasks and remain competitive on multiple-choice style NLU tasks. Notably, relative improvements are most pronounced in low and medium-resource languages, narrowing their gap with high-resource languages. These findings provide empirical evidence that effective multilingual AI requires multi-faceted data curation and generation strategies that incorporate context-aware, culturally grounded methodologies.

Instruction tuning enhances large language models (LLMs) by aligning them with human preferences across diverse tasks. Traditional approaches to create instruction tuning datasets face serious challenges for low-resource languages due to their dependence on data annotation. This work introduces a novel method, Multilingual Reverse Instructions (MURI), which generates high-quality instruction tuning datasets for low-resource languages without requiring human annotators or pre-existing multilingual models. Utilizing reverse instructions and a translation pipeline, MURI produces instruction-output pairs from existing human-written texts in low-resource languages. This method ensures cultural relevance and diversity by sourcing texts from different native domains and applying filters to eliminate inappropriate content. Our dataset, MURI-IT, includes more than 2 million instruction-output pairs across 200 languages. Evaluation by native speakers and fine-tuning experiments with mT5 models demonstrate the approach's effectiveness for both NLU and open-ended generation. We publicly release datasets and models at https://github.com/akoksal/muri.

In this paper, we explore the utility of Translationese as synthetic data created using machine translation for pre-training language models (LMs). Pre-training requires vast amounts of monolingual data, which is mostly unavailable for languages other than English. Recently, there has been a growing interest in using synthetic data to address this data scarcity. We take the case of English and Indic languages and translate web-crawled monolingual documents (clean) into the target language. Then, we train language models containing 28M and 85M parameters on this translationese data (synthetic). We show that their performance on downstream natural language understanding and generative tasks is only 3.56% poorer on NLU tasks and 1.51% on NLG tasks than LMs pre-trained on clean data. Further, we propose the use of lightweight TinyLMs pre-trained on clean data to filter synthetic data efficiently which significantly improves the performance of our models. We also find that LMs trained on synthetic data strongly benefit from extended pretraining on a tiny fraction (10%) of clean data. We release the data we collected and created as a part of this work, IndicMonoDoc, the largest collection of monolingual document-level corpora, which we hope will help bridge the gap between English and non-English performance for large language models.

Recent studies indicate that NLU models are prone to rely on shortcut features for prediction, without achieving true language understanding. As a result, these models fail to generalize to real-world out-of-distribution data. In this work, we show that the words in the NLU training set can be modeled as a long-tailed distribution. There are two findings: 1) NLU models have strong preference for features located at the head of the long-tailed distribution, and 2) Shortcut features are picked up during very early few iterations of the model training. These two observations are further employed to formulate a measurement which can quantify the shortcut degree of each training sample. Based on this shortcut measurement, we propose a shortcut mitigation framework LTGR, to suppress the model from making overconfident predictions for samples with large shortcut degree. Experimental results on three NLU benchmarks demonstrate that our long-tailed distribution explanation accurately reflects the shortcut learning behavior of NLU models. Experimental analysis further indicates that LTGR can improve the generalization accuracy on OOD data, while preserving the accuracy on in-distribution data.

Modular deep learning has been proposed for the efficient adaption of pre-trained models to new tasks, domains and languages. In particular, combining language adapters with task adapters has shown potential where no supervised data exists for a language. In this paper, we explore the role of language adapters in zero-shot cross-lingual transfer for natural language understanding (NLU) benchmarks. We study the effect of including a target-language adapter in detailed ablation studies with two multilingual models and three multilingual datasets. Our results show that the effect of target-language adapters is highly inconsistent across tasks, languages and models. Retaining the source-language adapter instead often leads to an equivalent, and sometimes to a better, performance. Removing the language adapter after training has only a weak negative effect, indicating that the language adapters do not have a strong impact on the predictions.

The topic of Climate Change (CC) has received limited attention in NLP despite its real world urgency. Activists and policy-makers need NLP tools in order to effectively process the vast and rapidly growing textual data produced on CC. Their utility, however, primarily depends on whether the current state-of-the-art models can generalize across various tasks in the CC domain. In order to address this gap, we introduce Climate Change Benchmark (ClimaBench), a benchmark collection of existing disparate datasets for evaluating model performance across a diverse set of CC NLU tasks systematically. Further, we enhance the benchmark by releasing two large-scale labelled text classification and question-answering datasets curated from publicly available environmental disclosures. Lastly, we provide an analysis of several generic and CC-oriented models answering whether fine-tuning on domain text offers any improvements across these tasks. We hope this work provides a standard assessment tool for research on CC text data.

Indirect User Requests (IURs), such as "It's cold in here" instead of "Could you please increase the temperature?" are common in human-human task-oriented dialogue and require world knowledge and pragmatic reasoning from the listener. While large language models (LLMs) can handle these requests effectively, smaller models deployed on virtual assistants often struggle due to resource constraints. Moreover, existing task-oriented dialogue benchmarks lack sufficient examples of complex discourse phenomena such as indirectness. To address this, we propose a set of linguistic criteria along with an LLM-based pipeline for generating realistic IURs to test natural language understanding (NLU) and dialogue state tracking (DST) models before deployment in a new domain. We also release IndirectRequests, a dataset of IURs based on the Schema Guided Dialog (SGD) corpus, as a comparative testbed for evaluating the performance of smaller models in handling indirect requests.

We present V\=arta, a large-scale multilingual dataset for headline generation in Indic languages. This dataset includes 41.8 million news articles in 14 different Indic languages (and English), which come from a variety of high-quality sources. To the best of our knowledge, this is the largest collection of curated articles for Indic languages currently available. We use the data collected in a series of experiments to answer important questions related to Indic NLP and multilinguality research in general. We show that the dataset is challenging even for state-of-the-art abstractive models and that they perform only slightly better than extractive baselines. Owing to its size, we also show that the dataset can be used to pretrain strong language models that outperform competitive baselines in both NLU and NLG benchmarks.

Current voice assistants typically use the best hypothesis yielded by their Automatic Speech Recognition (ASR) module as input to their Natural Language Understanding (NLU) module, thereby losing helpful information that might be stored in lower-ranked ASR hypotheses. We explore the change in performance of NLU associated tasks when utilizing five-best ASR hypotheses when compared to status quo for two language datasets, German and Portuguese. To harvest information from the ASR five-best, we leverage extractive summarization and joint extractive-abstractive summarization models for Domain Classification (DC) experiments while using a sequence-to-sequence model with a pointer generator network for Intent Classification (IC) and Named Entity Recognition (NER) multi-task experiments. For the DC full test set, we observe significant improvements of up to 7.2% and 15.5% in micro-averaged F1 scores, for German and Portuguese, respectively. In cases where the best ASR hypothesis was not an exact match to the transcribed utterance (mismatched test set), we see improvements of up to 6.7% and 8.8% micro-averaged F1 scores, for German and Portuguese, respectively. For IC and NER multi-task experiments, when evaluating on the mismatched test set, we see improvements across all domains in German and in 17 out of 19 domains in Portuguese (improvements based on change in SeMER scores). Our results suggest that the use of multiple ASR hypotheses, as opposed to one, can lead to significant performance improvements in the DC task for these non-English datasets. In addition, it could lead to significant improvement in the performance of IC and NER tasks in cases where the ASR model makes mistakes.

In this article, we use probing to investigate phenomena that occur during fine-tuning and knowledge distillation of a BERT-based natural language understanding (NLU) model. Our ultimate purpose was to use probing to better understand practical production problems and consequently to build better NLU models. We designed experiments to see how fine-tuning changes the linguistic capabilities of BERT, what the optimal size of the fine-tuning dataset is, and what amount of information is contained in a distilled NLU based on a tiny Transformer. The results of the experiments show that the probing paradigm in its current form is not well suited to answer such questions. Structural, Edge and Conditional probes do not take into account how easy it is to decode probed information. Consequently, we conclude that quantification of information decodability is critical for many practical applications of the probing paradigm.

The usage and amount of information available on the internet increase over the past decade. This digitization leads to the need for automated answering system to extract fruitful information from redundant and transitional knowledge sources. Such systems are designed to cater the most prominent answer from this giant knowledge source to the user query using natural language understanding (NLU) and thus eminently depends on the Question-answering(QA) field. Question answering involves but not limited to the steps like mapping of user question to pertinent query, retrieval of relevant information, finding the best suitable answer from the retrieved information etc. The current improvement of deep learning models evince compelling performance improvement in all these tasks. In this review work, the research directions of QA field are analyzed based on the type of question, answer type, source of evidence-answer, and modeling approach. This detailing followed by open challenges of the field like automatic question generation, similarity detection and, low resource availability for a language. In the end, a survey of available datasets and evaluation measures is presented.

Despite the progress we have recorded in the last few years in multilingual natural language processing, evaluation is typically limited to a small set of languages with available datasets which excludes a large number of low-resource languages. In this paper, we created SIB-200 -- a large-scale open-sourced benchmark dataset for topic classification in 200 languages and dialects to address the lack of evaluation dataset for Natural Language Understanding (NLU). For many of the languages covered in SIB-200, this is the first publicly available evaluation dataset for NLU. The dataset is based on Flores-200 machine translation corpus. We annotated the English portion of the dataset and extended the sentence-level annotation to the remaining 203 languages covered in the corpus. Despite the simplicity of this task, our evaluation in full-supervised setting, cross-lingual transfer setting and prompting of large language model setting show that there is still a large gap between the performance of high-resource and low-resource languages when multilingual evaluation is scaled to numerous world languages. We found that languages unseen during the pre-training of multilingual language models, under-represented language families (like Nilotic and Altantic-Congo), and languages from the regions of Africa, Americas, Oceania and South East Asia, often have the lowest performance on our topic classification dataset. We hope our dataset will encourage a more inclusive evaluation of multilingual language models on a more diverse set of languages. https://github.com/dadelani/sib-200

Different flavors of transfer learning have shown tremendous impact in advancing research and applications of machine learning. In this work we study the use of a specific family of transfer learning, where the target domain is mapped to the source domain. Specifically we map Natural Language Understanding (NLU) problems to QuestionAnswering (QA) problems and we show that in low data regimes this approach offers significant improvements compared to other approaches to NLU. Moreover we show that these gains could be increased through sequential transfer learning across NLU problems from different domains. We show that our approach could reduce the amount of required data for the same performance by up to a factor of 10.

The success of Natural Language Understanding (NLU) benchmarks in various languages, such as GLUE for English, CLUE for Chinese, KLUE for Korean, and IndoNLU for Indonesian, has facilitated the evaluation of new NLU models across a wide range of tasks. To establish a standardized set of benchmarks for Vietnamese NLU, we introduce the first Vietnamese Language Understanding Evaluation (VLUE) benchmark. The VLUE benchmark encompasses five datasets covering different NLU tasks, including text classification, span extraction, and natural language understanding. To provide an insightful overview of the current state of Vietnamese NLU, we then evaluate seven state-of-the-art pre-trained models, including both multilingual and Vietnamese monolingual models, on our proposed VLUE benchmark. Furthermore, we present CafeBERT, a new state-of-the-art pre-trained model that achieves superior results across all tasks in the VLUE benchmark. Our model combines the proficiency of a multilingual pre-trained model with Vietnamese linguistic knowledge. CafeBERT is developed based on the XLM-RoBERTa model, with an additional pretraining step utilizing a significant amount of Vietnamese textual data to enhance its adaptation to the Vietnamese language. For the purpose of future research, CafeBERT is made publicly available for research purposes.

We introduce a new large-scale NLI benchmark dataset, collected via an iterative, adversarial human-and-model-in-the-loop procedure. We show that training models on this new dataset leads to state-of-the-art performance on a variety of popular NLI benchmarks, while posing a more difficult challenge with its new test set. Our analysis sheds light on the shortcomings of current state-of-the-art models, and shows that non-expert annotators are successful at finding their weaknesses. The data collection method can be applied in a never-ending learning scenario, becoming a moving target for NLU, rather than a static benchmark that will quickly saturate.

Natural language understanding (NLU) is a task that enables machines to understand human language. Some tasks, such as stance detection and sentiment analysis, are closely related to individual subjective perspectives, thus termed individual-level NLU. Previously, these tasks are often simplified to text-level NLU tasks, ignoring individual factors. This not only makes inference difficult and unexplainable but often results in a large number of label errors when creating datasets. To address the above limitations, we propose a new NLU annotation guideline based on individual-level factors. Specifically, we incorporate other posts by the same individual and then annotate individual subjective perspectives after considering all individual posts. We use this guideline to expand and re-annotate the stance detection and topic-based sentiment analysis datasets. We find that error rates in the samples were as high as 31.7\% and 23.3\%. We further use large language models to conduct experiments on the re-annotation datasets and find that the large language models perform well on both datasets after adding individual factors. Both GPT-4o and Llama3-70B can achieve an accuracy greater than 87\% on the re-annotation datasets. We also verify the effectiveness of individual factors through ablation studies. We call on future researchers to add individual factors when creating such datasets. Our re-annotation dataset can be found at https://github.com/24yearsoldstudent/Individual-NLU

Textual label names (descriptions) are typically semantically rich in many natural language understanding (NLU) tasks. In this paper, we incorporate the prompting methodology, which is widely used to enrich model input, into the label side for the first time. Specifically, we propose a Mask Matching method, which equips an input with a prompt and its label with another, and then makes predictions by matching their mask representations. We evaluate our method extensively on 8 NLU tasks with 14 datasets. The experimental results show that Mask Matching significantly outperforms its counterparts of fine-tuning and conventional prompt-tuning, setting up state-of-the-art performances in several datasets. Mask Matching is particularly good at handling NLU tasks with large label counts and informative label names. As pioneering efforts that investigate the label-side prompt, we also discuss open issues for future study.

Natural Language Understanding (NLU) for low-resource languages remains a major challenge in NLP due to the scarcity of high-quality data and language-specific models. Maithili, despite being spoken by millions, lacks adequate computational resources, limiting its inclusion in digital and AI-driven applications. To address this gap, we introducemaiBERT, a BERT-based language model pre-trained specifically for Maithili using the Masked Language Modeling (MLM) technique. Our model is trained on a newly constructed Maithili corpus and evaluated through a news classification task. In our experiments, maiBERT achieved an accuracy of 87.02%, outperforming existing regional models like NepBERTa and HindiBERT, with a 0.13% overall accuracy gain and 5-7% improvement across various classes. We have open-sourced maiBERT on Hugging Face enabling further fine-tuning for downstream tasks such as sentiment analysis and Named Entity Recognition (NER).

The vast majority of non-English corpora are derived from automatically filtered versions of CommonCrawl. While prior work has identified major issues on the quality of these datasets (Kreutzer et al., 2021), it is not clear how this impacts downstream performance. Taking representation learning in Basque as a case study, we explore tailored crawling (manually identifying and scraping websites with high-quality content) as an alternative to filtering CommonCrawl. Our new corpus, called EusCrawl, is similar in size to the Basque portion of popular multilingual corpora like CC100 and mC4, yet it has a much higher quality according to native annotators. For instance, 66% of documents are rated as high-quality for EusCrawl, in contrast with <33% for both mC4 and CC100. Nevertheless, we obtain similar results on downstream NLU tasks regardless of the corpus used for pre-training. Our work suggests that NLU performance in low-resource languages is not primarily constrained by the quality of the data, and other factors like corpus size and domain coverage can play a more important role.

The Catalan Language Understanding Benchmark (CLUB) encompasses various datasets representative of different NLU tasks that enable accurate evaluations of language models, following the General Language Understanding Evaluation (GLUE) example. It is part of AINA and PlanTL, two public funding initiatives to empower the Catalan language in the Artificial Intelligence era.

High-quality, large-scale instructions are crucial for aligning large language models (LLMs), however, there is a severe shortage of instruction in the field of natural language understanding (NLU). Previous works on constructing NLU instructions mainly focus on information extraction (IE), neglecting tasks such as machine reading comprehension, question answering, and text classification. Furthermore, the lack of diversity in the data has led to a decreased generalization ability of trained LLMs in other NLU tasks and a noticeable decline in the fundamental model's general capabilities. To address this issue, we propose Hum, a large-scale, high-quality synthetic instruction corpus for NLU tasks, designed to enhance the NLU capabilities of LLMs. Specifically, Hum includes IE (either close IE or open IE), machine reading comprehension, text classification, and instruction generalist tasks, thereby enriching task diversity. Additionally, we introduce a human-LLMs collaborative mechanism to synthesize instructions, which enriches instruction diversity by incorporating guidelines, preference rules, and format variants. We conduct extensive experiments on 5 NLU tasks and 28 general capability evaluation datasets for LLMs. Experimental results show that Hum enhances the NLU capabilities of six LLMs by an average of 3.1\%, with no significant decline observed in other general capabilities.

A cornerstone in AI research has been the creation and adoption of standardized training and test datasets to earmark the progress of state-of-the-art models. A particularly successful example is the GLUE dataset for training and evaluating Natural Language Understanding (NLU) models for English. The large body of research around self-supervised BERT-based language models revolved around performance improvements on NLU tasks in GLUE. To evaluate language models in other languages, several language-specific GLUE datasets were created. The area of speech language understanding (SLU) has followed a similar trajectory. The success of large self-supervised models such as wav2vec2 enable creation of speech models with relatively easy to access unlabelled data. These models can then be evaluated on SLU tasks, such as the SUPERB benchmark. In this work, we extend this to Indic languages by releasing the IndicSUPERB benchmark. Specifically, we make the following three contributions. (i) We collect Kathbath containing 1,684 hours of labelled speech data across 12 Indian languages from 1,218 contributors located in 203 districts in India. (ii) Using Kathbath, we create benchmarks across 6 speech tasks: Automatic Speech Recognition, Speaker Verification, Speaker Identification (mono/multi), Language Identification, Query By Example, and Keyword Spotting for 12 languages. (iii) On the released benchmarks, we train and evaluate different self-supervised models alongside a commonly used baseline FBANK. We show that language-specific fine-tuned models are more accurate than baseline on most of the tasks, including a large gap of 76\% for the Language Identification task. However, for speaker identification, self-supervised models trained on large datasets demonstrate an advantage. We hope IndicSUPERB contributes to the progress of developing speech language understanding models for Indian languages.

Much of recent progress in NLU was shown to be due to models' learning dataset-specific heuristics. We conduct a case study of generalization in NLI (from MNLI to the adversarially constructed HANS dataset) in a range of BERT-based architectures (adapters, Siamese Transformers, HEX debiasing), as well as with subsampling the data and increasing the model size. We report 2 successful and 3 unsuccessful strategies, all providing insights into how Transformer-based models learn to generalize.

In this work, we introduce BanglaBERT, a BERT-based Natural Language Understanding (NLU) model pretrained in Bangla, a widely spoken yet low-resource language in the NLP literature. To pretrain BanglaBERT, we collect 27.5 GB of Bangla pretraining data (dubbed `Bangla2B+') by crawling 110 popular Bangla sites. We introduce two downstream task datasets on natural language inference and question answering and benchmark on four diverse NLU tasks covering text classification, sequence labeling, and span prediction. In the process, we bring them under the first-ever Bangla Language Understanding Benchmark (BLUB). BanglaBERT achieves state-of-the-art results outperforming multilingual and monolingual models. We are making the models, datasets, and a leaderboard publicly available at https://github.com/csebuetnlp/banglabert to advance Bangla NLP.

Recent studies have shown the impressive efficacy of counterfactually augmented data (CAD) for reducing NLU models' reliance on spurious features and improving their generalizability. However, current methods still heavily rely on human efforts or task-specific designs to generate counterfactuals, thereby impeding CAD's applicability to a broad range of NLU tasks. In this paper, we present AutoCAD, a fully automatic and task-agnostic CAD generation framework. AutoCAD first leverages a classifier to unsupervisedly identify rationales as spans to be intervened, which disentangles spurious and causal features. Then, AutoCAD performs controllable generation enhanced by unlikelihood training to produce diverse counterfactuals. Extensive evaluations on multiple out-of-domain and challenge benchmarks demonstrate that AutoCAD consistently and significantly boosts the out-of-distribution performance of powerful pre-trained models across different NLU tasks, which is comparable or even better than previous state-of-the-art human-in-the-loop or task-specific CAD methods. The code is publicly available at https://github.com/thu-coai/AutoCAD.

Transformers have revolutionized machine learning with their simple yet effective architecture. Pre-training Transformers on massive text datasets from the Internet has led to unmatched generalization for natural language understanding (NLU) tasks. However, such language models remain fragile when tasked with algorithmic forms of reasoning, where computations must be precise and robust. To address this limitation, we propose a novel approach that combines the Transformer's language understanding with the robustness of graph neural network (GNN)-based neural algorithmic reasoners (NARs). Such NARs proved effective as generic solvers for algorithmic tasks, when specified in graph form. To make their embeddings accessible to a Transformer, we propose a hybrid architecture with a two-phase training procedure, allowing the tokens in the language model to cross-attend to the node embeddings from the NAR. We evaluate our resulting TransNAR model on CLRS-Text, the text-based version of the CLRS-30 benchmark, and demonstrate significant gains over Transformer-only models for algorithmic reasoning, both in and out of distribution.

For natural language understanding (NLU) technology to be maximally useful, both practically and as a scientific object of study, it must be general: it must be able to process language in a way that is not exclusively tailored to any one specific task or dataset. In pursuit of this objective, we introduce the General Language Understanding Evaluation benchmark (GLUE), a tool for evaluating and analyzing the performance of models across a diverse range of existing NLU tasks. GLUE is model-agnostic, but it incentivizes sharing knowledge across tasks because certain tasks have very limited training data. We further provide a hand-crafted diagnostic test suite that enables detailed linguistic analysis of NLU models. We evaluate baselines based on current methods for multi-task and transfer learning and find that they do not immediately give substantial improvements over the aggregate performance of training a separate model per task, indicating room for improvement in developing general and robust NLU systems.

GPT series models, such as GPT-3, CodeX, InstructGPT, ChatGPT, and so on, have gained considerable attention due to their exceptional natural language processing capabilities. However, despite the abundance of research on the difference in capabilities between GPT series models and fine-tuned models, there has been limited attention given to the evolution of GPT series models' capabilities over time. To conduct a comprehensive analysis of the capabilities of GPT series models, we select six representative models, comprising two GPT-3 series models (i.e., davinci and text-davinci-001) and four GPT-3.5 series models (i.e., code-davinci-002, text-davinci-002, text-davinci-003, and gpt-3.5-turbo). We evaluate their performance on nine natural language understanding (NLU) tasks using 21 datasets. In particular, we compare the performance and robustness of different models for each task under zero-shot and few-shot scenarios. Our extensive experiments reveal that the overall ability of GPT series models on NLU tasks does not increase gradually as the models evolve, especially with the introduction of the RLHF training strategy. While this strategy enhances the models' ability to generate human-like responses, it also compromises their ability to solve some tasks. Furthermore, our findings indicate that there is still room for improvement in areas such as model robustness.

Natural Language Understanding (NLU) is an established component within a conversational AI or digital assistant system, and it is responsible for producing semantic understanding of a user request. We propose a scalable and automatic approach for improving NLU in a large-scale conversational AI system by leveraging implicit user feedback, with an insight that user interaction data and dialog context have rich information embedded from which user satisfaction and intention can be inferred. In particular, we propose a general domain-agnostic framework for curating new supervision data for improving NLU from live production traffic. With an extensive set of experiments, we show the results of applying the framework and improving NLU for a large-scale production system and show its impact across 10 domains.

There have been various types of pretraining architectures including autoencoding models (e.g., BERT), autoregressive models (e.g., GPT), and encoder-decoder models (e.g., T5). However, none of the pretraining frameworks performs the best for all tasks of three main categories including natural language understanding (NLU), unconditional generation, and conditional generation. We propose a General Language Model (GLM) based on autoregressive blank infilling to address this challenge. GLM improves blank filling pretraining by adding 2D positional encodings and allowing an arbitrary order to predict spans, which results in performance gains over BERT and T5 on NLU tasks. Meanwhile, GLM can be pretrained for different types of tasks by varying the number and lengths of blanks. On a wide range of tasks across NLU, conditional and unconditional generation, GLM outperforms BERT, T5, and GPT given the same model sizes and data, and achieves the best performance from a single pretrained model with 1.25x parameters of BERT Large , demonstrating its generalizability to different downstream tasks.

There is a growing body of work in recent years to develop pre-trained language models (PLMs) for the Arabic language. This work concerns addressing two major problems in existing Arabic PLMs which constraint progress of the Arabic NLU and NLG fields.First, existing Arabic PLMs are not well-explored and their pre-trainig can be improved significantly using a more methodical approach. Second, there is a lack of systematic and reproducible evaluation of these models in the literature. In this work, we revisit both the pre-training and evaluation of Arabic PLMs. In terms of pre-training, we explore improving Arabic LMs from three perspectives: quality of the pre-training data, size of the model, and incorporating character-level information. As a result, we release three new Arabic BERT-style models ( JABER, Char-JABER, and SABER), and two T5-style models (AT5S and AT5B). In terms of evaluation, we conduct a comprehensive empirical study to systematically evaluate the performance of existing state-of-the-art models on ALUE that is a leaderboard-powered benchmark for Arabic NLU tasks, and on a subset of the ARGEN benchmark for Arabic NLG tasks. We show that our models significantly outperform existing Arabic PLMs and achieve a new state-of-the-art performance on discriminative and generative Arabic NLU and NLG tasks. Our models and source code to reproduce of results will be made available shortly.

While neural language models often perform surprisingly well on natural language understanding (NLU) tasks, their strengths and limitations remain poorly understood. Controlled synthetic tasks are thus an increasingly important resource for diagnosing model behavior. In this work we focus on story understanding, a core competency for NLU systems. However, the main synthetic resource for story understanding, the bAbI benchmark, lacks such a systematic mechanism for controllable task generation. We develop Dyna-bAbI, a dynamic framework providing fine-grained control over task generation in bAbI. We demonstrate our ideas by constructing three new tasks requiring compositional generalization, an important evaluation setting absent from the original benchmark. We tested both special-purpose models developed for bAbI as well as state-of-the-art pre-trained methods, and found that while both approaches solve the original tasks (>99% accuracy), neither approach succeeded in the compositional generalization setting, indicating the limitations of the original training data. We explored ways to augment the original data, and found that though diversifying training data was far more useful than simply increasing dataset size, it was still insufficient for driving robust compositional generalization (with <70% accuracy for complex compositions). Our results underscore the importance of highly controllable task generators for creating robust NLU systems through a virtuous cycle of model and data development.

Performing inference on hundreds of thousands of samples with large language models (LLMs) can be computationally and financially costly. We propose batch prompting, a simple alternative prompting approach that enables the LLM to run inference in batches, instead of one sample at a time. Our method reduces both token and time costs while retaining downstream performance. We theoretically demonstrate that under a few-shot in-context learning setting, the inference costs decrease almost inverse linearly with the number of samples in each batch. We extensively validate the effectiveness of batch prompting on ten datasets across commonsense QA, arithmetic reasoning, and NLI/NLU: batch prompting significantly~(up to 5times with six samples in batch) reduces the LLM (Codex) inference token and time costs while achieving better or comparable performance. Our analysis shows that the number of samples in each batch and the complexity of tasks affect its performance. Further, batch prompting can be applied across different LLMs and reasoning methods.

In recent years, a series of Transformer-based models unlocked major improvements in general natural language understanding (NLU) tasks. Such a fast pace of research would not be possible without general NLU benchmarks, which allow for a fair comparison of the proposed methods. However, such benchmarks are available only for a handful of languages. To alleviate this issue, we introduce a comprehensive multi-task benchmark for the Polish language understanding, accompanied by an online leaderboard. It consists of a diverse set of tasks, adopted from existing datasets for named entity recognition, question-answering, textual entailment, and others. We also introduce a new sentiment analysis task for the e-commerce domain, named Allegro Reviews (AR). To ensure a common evaluation scheme and promote models that generalize to different NLU tasks, the benchmark includes datasets from varying domains and applications. Additionally, we release HerBERT, a Transformer-based model trained specifically for the Polish language, which has the best average performance and obtains the best results for three out of nine tasks. Finally, we provide an extensive evaluation, including several standard baselines and recently proposed, multilingual Transformer-based models.

For companies with customer service, mapping intents inside their conversational data is crucial in building applications based on natural language understanding (NLU). Nevertheless, there is no established automated technique to gather the intents from noisy online chats or voice transcripts. Simple clustering approaches are not suited to intent-sparse dialogues. To solve this intent-landscape task, we propose an unsupervised pipeline that extracts the intents and the taxonomy of intents from real-world dialogues. Our pipeline mines intent-span candidates with an extractive Question-Answering Electra model and leverages sentence embeddings to apply a low-level density clustering followed by a top-level hierarchical clustering. Our results demonstrate the generalization ability of an ELECTRA large model fine-tuned on the SQuAD2 dataset to understand dialogues. With the right prompting question, this model achieves a rate of linguistic validation on intent spans beyond 85%. We furthermore reconstructed the intent schemes of five domains from the MultiDoGo dataset with an average recall of 94.3%.

Natural Language Understanding (NLU) is a vital component of dialogue systems, and its ability to detect Out-of-Domain (OOD) inputs is critical in practical applications, since the acceptance of the OOD input that is unsupported by the current system may lead to catastrophic failure. However, most existing OOD detection methods rely heavily on manually labeled OOD samples and cannot take full advantage of unlabeled data. This limits the feasibility of these models in practical applications. In this paper, we propose a novel model to generate high-quality pseudo OOD samples that are akin to IN-Domain (IND) input utterances, and thereby improves the performance of OOD detection. To this end, an autoencoder is trained to map an input utterance into a latent code. and the codes of IND and OOD samples are trained to be indistinguishable by utilizing a generative adversarial network. To provide more supervision signals, an auxiliary classifier is introduced to regularize the generated OOD samples to have indistinguishable intent labels. Experiments show that these pseudo OOD samples generated by our model can be used to effectively improve OOD detection in NLU. Besides, we also demonstrate that the effectiveness of these pseudo OOD data can be further improved by efficiently utilizing unlabeled data.

Evaluating the performance of various model architectures, such as transformers, large language models (LLMs), and other NLP systems, requires comprehensive benchmarks that measure performance across multiple dimensions. Among these, the evaluation of natural language understanding (NLU) is particularly critical as it serves as a fundamental criterion for assessing model capabilities. Thus, it is essential to establish benchmarks that enable thorough evaluation and analysis of NLU abilities from diverse perspectives. While the GLUE benchmark has set a standard for evaluating English NLU, similar benchmarks have been developed for other languages, such as CLUE for Chinese, FLUE for French, and JGLUE for Japanese. However, no comparable benchmark currently exists for the Turkish language. To address this gap, we introduce TrGLUE, a comprehensive benchmark encompassing a variety of NLU tasks for Turkish. In addition, we present SentiTurca, a specialized benchmark for sentiment analysis. To support researchers, we also provide fine-tuning and evaluation code for transformer-based models, facilitating the effective use of these benchmarks. TrGLUE comprises Turkish-native corpora curated to mirror the domains and task formulations of GLUE-style evaluations, with labels obtained through a semi-automated pipeline that combines strong LLM-based annotation, cross-model agreement checks, and subsequent human validation. This design prioritizes linguistic naturalness, minimizes direct translation artifacts, and yields a scalable, reproducible workflow. With TrGLUE, our goal is to establish a robust evaluation framework for Turkish NLU, empower researchers with valuable resources, and provide insights into generating high-quality semi-automated datasets.

The rapid development of Large Language Models (LLMs) and the emergence of novel abilities with scale have necessitated the construction of holistic, diverse and challenging benchmarks such as HELM and BIG-bench. However, at the moment, most of these benchmarks focus only on performance in English and evaluations that include Southeast Asian (SEA) languages are few in number. We therefore propose BHASA, a holistic linguistic and cultural evaluation suite for LLMs in SEA languages. It comprises three components: (1) a NLP benchmark covering eight tasks across Natural Language Understanding (NLU), Generation (NLG) and Reasoning (NLR) tasks, (2) LINDSEA, a linguistic diagnostic toolkit that spans the gamut of linguistic phenomena including syntax, semantics and pragmatics, and (3) a cultural diagnostics dataset that probes for both cultural representation and sensitivity. For this preliminary effort, we implement the NLP benchmark only for Indonesian, Vietnamese, Thai and Tamil, and we only include Indonesian and Tamil for LINDSEA and the cultural diagnostics dataset. As GPT-4 is purportedly one of the best-performing multilingual LLMs at the moment, we use it as a yardstick to gauge the capabilities of LLMs in the context of SEA languages. Our initial experiments on GPT-4 with BHASA find it lacking in various aspects of linguistic capabilities, cultural representation and sensitivity in the targeted SEA languages. BHASA is a work in progress and will continue to be improved and expanded in the future. The repository for this paper can be found at: https://github.com/aisingapore/BHASA

Due to their crucial role in all NLP, several benchmarks have been proposed to evaluate pretrained language models. In spite of these efforts, no public benchmark of diverse nature currently exists for evaluation of Arabic. This makes it challenging to measure progress for both Arabic and multilingual language models. This challenge is compounded by the fact that any benchmark targeting Arabic needs to take into account the fact that Arabic is not a single language but rather a collection of languages and varieties. In this work, we introduce ORCA, a publicly available benchmark for Arabic language understanding evaluation. ORCA is carefully constructed to cover diverse Arabic varieties and a wide range of challenging Arabic understanding tasks exploiting 60 different datasets across seven NLU task clusters. To measure current progress in Arabic NLU, we use ORCA to offer a comprehensive comparison between 18 multilingual and Arabic language models. We also provide a public leaderboard with a unified single-number evaluation metric (ORCA score) to facilitate future research.

While encoder-only models such as BERT and ModernBERT are ubiquitous in real-world NLP applications, their conventional reliance on task-specific classification heads can limit their applicability compared to decoder-based large language models (LLMs). In this work, we introduce ModernBERT-Large-Instruct, a 0.4B-parameter encoder model that leverages its masked language modelling (MLM) head for generative classification. Our approach employs an intentionally simple training loop and inference mechanism that requires no heavy pre-processing, heavily engineered prompting, or architectural modifications. ModernBERT-Large-Instruct exhibits strong zero-shot performance on both classification and knowledge-based tasks, outperforming similarly sized LLMs on MMLU and achieving 93% of Llama3-1B's MMLU performance with 60% less parameters. We also demonstrate that, when fine-tuned, the generative approach using the MLM head matches or even surpasses traditional classification-head methods across diverse NLU tasks.This capability emerges specifically in models trained on contemporary, diverse data mixes, with models trained on lower volume, less-diverse data yielding considerably weaker performance. Although preliminary, these results demonstrate the potential of using the original generative masked language modelling head over traditional task-specific heads for downstream tasks. Our work suggests that further exploration into this area is warranted, highlighting many avenues for future improvements.

Large language models (LLMs) have shown impressive ability for open-domain NLP tasks. However, LLMs are sometimes too footloose for natural language understanding (NLU) tasks which always have restricted output and input format. Their performances on NLU tasks are highly related to prompts or demonstrations and are shown to be poor at performing several representative NLU tasks, such as event extraction and entity typing. To this end, we present SeqGPT, a bilingual (i.e., English and Chinese) open-source autoregressive model specially enhanced for open-domain natural language understanding. We express all NLU tasks with two atomic tasks, which define fixed instructions to restrict the input and output format but still ``open'' for arbitrarily varied label sets. The model is first instruction-tuned with extremely fine-grained labeled data synthesized by ChatGPT and then further fine-tuned by 233 different atomic tasks from 152 datasets across various domains. The experimental results show that SeqGPT has decent classification and extraction ability, and is capable of performing language understanding tasks on unseen domains. We also conduct empirical studies on the scaling of data and model size as well as on the transfer across tasks. Our model is accessible at https://github.com/Alibaba-NLP/SeqGPT.

While Indic NLP has made rapid advances recently in terms of the availability of corpora and pre-trained models, benchmark datasets on standard NLU tasks are limited. To this end, we introduce IndicXNLI, an NLI dataset for 11 Indic languages. It has been created by high-quality machine translation of the original English XNLI dataset and our analysis attests to the quality of IndicXNLI. By finetuning different pre-trained LMs on this IndicXNLI, we analyze various cross-lingual transfer techniques with respect to the impact of the choice of language models, languages, multi-linguality, mix-language input, etc. These experiments provide us with useful insights into the behaviour of pre-trained models for a diverse set of languages.

We have recently seen the emergence of several publicly available Natural Language Understanding (NLU) toolkits, which map user utterances to structured, but more abstract, Dialogue Act (DA) or Intent specifications, while making this process accessible to the lay developer. In this paper, we present the first wide coverage evaluation and comparison of some of the most popular NLU services, on a large, multi-domain (21 domains) dataset of 25K user utterances that we have collected and annotated with Intent and Entity Type specifications and which will be released as part of this submission. The results show that on Intent classification Watson significantly outperforms the other platforms, namely, Dialogflow, LUIS and Rasa; though these also perform well. Interestingly, on Entity Type recognition, Watson performs significantly worse due to its low Precision. Again, Dialogflow, LUIS and Rasa perform well on this task.

Spoken Language Understanding infers semantic meaning directly from audio data, and thus promises to reduce error propagation and misunderstandings in end-user applications. However, publicly available SLU resources are limited. In this paper, we release SLURP, a new SLU package containing the following: (1) A new challenging dataset in English spanning 18 domains, which is substantially bigger and linguistically more diverse than existing datasets; (2) Competitive baselines based on state-of-the-art NLU and ASR systems; (3) A new transparent metric for entity labelling which enables a detailed error analysis for identifying potential areas of improvement. SLURP is available at https: //github.com/pswietojanski/slurp.